DEDUCTIONS
YOU CAN CLAIM

CALL CENTRE OPERATOR INDUSTRY

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Accounting

CAR EXPENSES

  • You can claim the cost of using a car you own when you
    drive:
    • between separate jobs on the same day – for example,
    finishing your morning bus shift and driving directly to
    your second job in administration
    • to and from an alternate workplace for the same
    employer on the same day – for example, travelling
    between different depots for the same company.
    In limited circumstances you can claim the cost of trips
    between home and work, where you carry bulky tools or
    equipment for work.

  • You can claim a deduction for the cost of these trips if:
    • the tools or equipment are essential to perform your
    employment duties the tools or equipment are bulky
    and you don’t carry them merely as a matter of choice
    • there is no secure storage for the items at the
    workplace.

  • You generally can’t claim the cost of trips between home
    and work, even if you live a long way from your usual
    workplace or work outside normal business hours.
    If you claim car expenses, you can use the logbook method
    or the cents per kilometre method.

HOME‑OFFICE EXPENSES

  • You can claim the work-related portion of running
    expenses for your home office when you work from home,
    including:
    • the decline in value of office equipment
    • electricity for heating, cooling and lighting
    • other running expenses

  • You can’t claim a deduction if your employer paid for the
    purchase and set up of your home office equipment and
    furniture, or they reimbursed you for the expense.

  • You can’t claim occupancy expenses, such as the cost of
    rates, mortgage interest, rent and insurance.

TO CLAIM A DEDUCTION FOR WORK‑RELATED EXPENSES

You can only claim the work‑related part of expenses. You can’t claim
a deduction for any part of the expense that relates to personal use.

  • You must have a record to prove it

  • You must have spent the money yourself and weren’t reimbursed

  • It must be directly related to earning your income

CLOTHING EXPENSES

  • You can claim self-education, study, seminars and
    training if they directly relate to your current job as a call
    centre operator and they:
    • maintain or improve the skills and knowledge you need
    for your current duties – for example, training to use
    new record-keeping software
    • result in or are likely to result in an increase in your
    income from your current employment – for example,
    studying for a Certificate III in Customer Engagement.
    You need to be able to show how the course relates to your
    employment and have records for the expenses you claim –
    such as receipts for course fees, text books, stationery and
    travel expenses.

  • You can’t claim a deduction if your study is only related
    in a general way to your current job or is designed to help
    you get a new job. For example, you can’t claim the cost to
    become a mortgage broker.

CLOTHING EXPENSES

  • You can claim the cost of buying, hiring, repairing or
    cleaning clothing that is unique and distinctive to your
    job. Clothing is distinctive if it has the employer’s logo
    permanently attached and the clothing is not available to
    the public.

OTHER COMMON DEDUCTIBLE WORK‑
RELATED EXPENSES

  • You can claim the work-related portion of other
    expenses if they relate to your employment, including:
    • logbooks, diaries and pens that aren’t provided by your
    employer.
  • You generally can’t claim
    compulsory pre-employment
    assessments – for example,
    a hearing assessment you
    need to pass as a condition
    of employment.

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